FAQ’S | T Trade Seafoods

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We offer delivery Monday to Saturday. Orders may be placed any day of the week and well in advance of your requested delivery date.

We frequently run promotions offering discounts on or free shipping.  Free Shipping will be offered to you depending on the time, location and quantity you ordered

Shipping is dependent upon several variables including weight, dimensions, and state. If ordering online, a shipping quote can be given to you using the address you provided. If you need to give us a call +1 917 310 1402, we can give you a quote over the phone.

Your delivery date can be specified in the delivery date section. You can schedule delivery as far ahead as you’d like. Just notify our customer service.

We guarantee that your lobster will be alive upon delivery, however, we do recommend cooking it the same day you receive it. With that said many people will store their lobster overnight and cook it the next day. If you plan to do this, we recommend purchasing the select size lobsters of 2lbs and up. They may be placed in your refrigerator with the seaweed they are packed in top keep them moist. Do not add fresh water to the lobster storage. Freshwater will kill the live lobsters.

On the date of shipment, a tracking number will be generated and sent via email. This tracking number can be used to review the status of your shipment in transit, however, this tracking number will not be valid for tracking until the shipment is picked up from our facility. If you have received this email and are not yet able to track the package this is most likely because the shipment has not yet been picked up from our facility. After receiving this notification email with the tracking number, wait until approximately 6 pm that evening when the package becomes active in the carriers system. If after that time you are still not able to track the package, please contact our offices to speak with a representative.

Yes. You can freeze fully cooked lobster meat, however, we would not recommend freezing live or raw lobster.

Yes, simply write your gift message in the delivery description on the payment screen and we will add it to the shipment. Or contact our live support.

Your delivery date can be specified in the delivery date section on the payment screen.

At T Trade Seafoods we pride ourselves on providing the absolute best Maine Lobster Experience. We believe in this experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If for any reason your lobsters do no arrive as guaranteed, we will reimburse you for the product and make sure a satisfactory resolution is reached. In order to determine on our end that the product did not make the trip safely, we will require a photograph and attempt to reach us via phone or email on the date of delivery. This picture can be sent to sales@ttradeseafoods.com along with your order number and the best way to reach you.

The best way to protect against getting stuck with the bill is to add shipping protection to your order. Shipping protection provides peace of mind in cases where shipments are affected by the carrier. You will be fully reimbursed for lost, damaged, or deliveries after the selected date, please read our “Shipping Policy” for details regarding exemptions.

There is no risk to our customer by placing an order today for a future date. If you need to change the delivery date or cancel your order these changes can be made prior to the ship date without a hassle. We even accept coupons that you may receive via email after your order is placed in case you see a deal you would like to take advantage of.

No, all packages are sent with no signature required and will be left at your doorstep.

Yes, you can make any update to your order, big or small, prior to the ship date.

All orders can be canceled or modified prior to the shipment date. Once a tracking number has been generated a cancellation penalty may apply and any modifications are subject to surcharges based on the type of modification being made.

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    Location

    Metropolitan Ave & Leonard Street, Williamsburg, Brooklyn, NY 11211 USA

    Working Hours

    Open 24/7 Monday - Sunday

    Contact Directly

    sales@ttradeseafoods.com,
    +1 917 310 1402